
Covid-19 updates
Hospitality is about being on your side. Shake Shack’s role in the world has always been to enrich the lives of others. It’s about putting our people first and ensuring the well-being of our team members, guests + communities.
With that as our guide, and in response to the current COVID-19, or coronavirus, we wanted to give you an update on how we’re staying on top of it in all our restaurants.
December, 8, 2021 – Your Safety Is Our Priority
Serving you safely has always been our priority; we will continue to ensure that the safety measures in the Shacks for our guests and team members are still maintained.
FOR OUR TEAM
- Team will continue to wear face masks
- Hand washing is still required every 30 minutes
MORE FOR YOUR SAFETY
- Hand sanitisers will still be available
- We will continue to seal bags for delivery & takeaway
- All tables cleaned and sanitised after use
Open Shacks:
- Acton (delivery only)
- Battersea (delivery only)
- Bermondsey (delivery only)
- Brent Cross
- Brighton (delivery only)
- Cambridge (delivery only)
- Canary Wharf*
- Cardiff
- Covent Garden*
- Crouch End (delivery only)
- Islington (delivery only)
- Lakeside
- Leicester Square
- Mansion House
- Reading (delivery only)
- Swiss Cottage (delivery only)
- Stratford*
- Tottenham Court Road*
- Victoria*
- Wandsworth (delivery only)
*Available for outdoor dining
Order ahead online for pick-up, or get your Shack fix delivered to your doorstep via Deliveroo.
As always, we value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
July, 19, 2021 – Freedom Day
Serving you safely is our priority, whilst the city is opening back up; we will be ensuring that the safety measures in the Shacks for our guests and team members are still maintained.
FOR OUR TEAM
- Team will continue to wear face masks
- Hand washing is still required every 30 minutes
MORE FOR YOUR SAFETY
- Hand sanitisers will still be available
- We will continue to seal bags for delivery & takeaway
- All tables cleaned and sanitised after use
- Table service in select Shacks
Open Shacks:
- Battersea (delivery only)
- Bermondsey (delivery only)
- Brent Cross
- Brighton (delivery only)
- Cambridge (delivery only)
- Canary Wharf*
- Cardiff
- Covent Garden*
- Crouch End (delivery only)
- Islington (delivery only)
- Lakeside
- Leicester Square*
- Mansion House
- Reading (delivery only)
- Swiss Cottage (delivery only)
- Stratford*
- Tottenham Court Road*
- Victoria*
*Available for outdoor dining
Order ahead online for pick-up, or get your Shack fix delivered to your doorstep via Deliveroo.
As always, we value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
May, 17, 2021 – We’re open for dine-in!
We’ve been busy adapting all our Shacks to ensure the safety of all our guests and team members, we are excited to welcome our guests back to our Shacks for indoor dining!
Open Shacks:
- Battersea (delivery only)
- Bermondsey (delivery only)
- Brent Cross
- Brighton (delivery only)
- Cambridge (delivery only)
- Canary Wharf*
- Cardiff
- Covent Garden*
- Crouch End (delivery only)
- Islington (delivery only)
- Lakeside
- Leicester Square*
- Mansion House
- Reading (delivery only)
- Swiss Cottage (delivery only)
- Stratford*
- Tottenham Court Road*
- Victoria*
*Available for outdoor dining.
Order ahead online for pick-up, or get your Shack fix delivered to your doorstep.
As always, we value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
April, 12, 2021 – Reopenings + Outdoor dining
Light at the end of lockdown! We’ve been adapting our Shacks to ensure the safety of our guests and team members and are excited to welcome guests back into a select number of Shacks for outdoor dining.
Open Shacks:
- Battersea (delivery only)
- Bermondsey (delivery only)
- Brent Cross
- Brighton (delivery only)
- Cambridge (delivery only)
- Canary Wharf*
- Cardiff
- Covent Garden*
- Crouch End (delivery only)
- Islington (delivery only)
- Lakeside
- Mansion House
- Reading (delivery only)
- Swiss Cottage (delivery only)
- Stratford*
- Tottenham Court Road*
- Victoria*
Order ahead online for pick-up, or get your Shack fix delivered to your doorstep.
As always, we value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
December 20, 2020 – We’re still tier for you
We are open for takeaway + delivery orders only with the exception of our Covent Garden, Cardiff, Leicester Square, Lakeside, and Soho Shacks which will be temporarily closed.
As always, we value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
December 2, 2020 – Serving you safely
With the well-being of our communities as our guide, we’ve been adapting our Shacks to ensure the safety of our guests and team members. We’re doubling down on our comprehensive health and safety protocols and introducing some extra requirements:
FOR OUR GUESTS
- Masks are required for all guests + delivery couriers. (Except when eating + drinking, of course!)
- Guests are required to practice social distancing and remain 6 feet apart
- Maximum of 4 guests per party
- Guests who are showing symptoms of COVID-19 are not permitted inside
- No outside food or drink allowed
- Seating has been reduced to meet social distancing guidelines
- Contact-free cashless payment available
- Table service is now available in all our Shacks
FOR OUR TEAM
- Daily health checks ensure that our team is symptom-free
- Face mask and gloves are required at all times
- Hand washing is required every 30 minutes
MORE FOR YOUR SAFETY
- All tables are cleaned and sanitised after use with a sanitizer validated by the EPA
- For takeaway and delivery orders items are placed in closed containers and bags are sealed
- Hand sanitiser available
- We strive to provide a contactless experience whenever possible
Order ahead online for pick-up, or get your Shack fix delivered to your doorstep.
November 4, 2020 – We’re not going anywhere
We’re not going anywhere.
Starting 05.11 we will be open for takeaway + delivery orders only with the exception of our Lakeside, Leicester Square and Soho Shacks which will be temporarily closed.
We value the well-being + safety of our community above all else and are thankful for the privilege to continue to serve you.
Aug 5, 2020 – Eat Out To Help Out
We’re proud to support the government’s Eat Out To Help Out campaign, which will run throughout August (Monday – Wednesday).
Dine-in with us and we’ll knock off half of the bill for all food, soft drinks + shakes!
- Brent Cross
- Cardiff
- Canary Wharf
- Covent Garden
- Leicester Square
- Mansion House
- Soho
- Tottenham Court Road
- Victoria Nova
- Westfield Stratford
July 4, 2020 – Servin’ you safely
With the well-being of our communities as our guide, we’ve been adapting our Shacks to ensure the safety of our guests and team members. We’re doubling down on our comprehensive health and safety protocols and introducing some extra requirements:
FOR OUR GUESTS
- Encouraging masks for all guests
- Guests are required to practice social distancing and remain 1metre+apart
- Maximum of 4 guests per party for dine-in
- Guests showing symptoms of COVID-19 are not permitted inside
- No outside food or drink allowed
- Seating has been reduced to meet social distancing guidelines
FOR OUR TEAM
- Daily health checks ensure that our team is symptom-free
- Face mask and gloves are required at all times
- Hand washing is required every 30 minutes
MORE FOR YOUR SAFETY
- All tables are cleaned and sanitised after use with a sanitiser
- For takeaway and delivery orders, bags are safely sealed
- For dine-in orders, items are placed in sealed bags
- Hand sanitiser available
- We strive to provide a contactless experience whenever possible
See you at the Shack! Or get your Shack fix delivered to your doorstep via Deliveroo.
Order on DeliverooMay 25, 2020 – We’re open!
As we navigate this evolving situation together, please see below the list of Shacks that are open.
- Battersea (delivery only)
11:30AM – 10:45PM – Monday – Sunday - Bermondsey (delivery only)
11:30AM – 10:45PM – Monday – Sunday - Brent Cross
11:30AM – 9:00PM – Monday – Saturday
11:30AM – 7:00PM Sunday - Brighton (delivery only)
11:30AM – 10:45PM – Monday – Sunday - Canary Wharf
11:30AM – 10:30PM – Monday – Thursday
11:30AM – 11:00PM – Friday – Sunday - Cardiff
11:30AM – 9PM – Monday – Saturday
11:30AM – 8M – Sunday - Covent Garden
12PM – 9PM – Sunday – Thursday
11AM – 9PM – Friday – Saturday - Lakeside
11AM – 8PM – Monday – Saturday
11AM – 6PM – Sunday - Leicester Square
11AM – 9PM – Monday – Sunday - Mansion House
11:30AM – 10:00PM – Monday – Thursday
11:30AM – 11:30PM – Friday – Saturday
11:30AM – 11:00PM Sunday - Tottenham Court Road
11:30AM – 10:00PM – Monday – Thursday
11:30AM – 11:00PM – Friday – Sunday - Westfield Stratford
11:30AM – 10:00PM – Sunday – Thursday
11:30AM – 11:00PM – Friday – Saturday - Soho
12PM – 7PM – Sunday – Thursday
12PM – 9PM – Friday – Saturday - Swiss Cottage (delivery only)
11:30AM – 10:45PM – Monday – Sunday - Victoria Nova
11:30AM – 10:00PM – Sunday – Thursday
11:30AM – 11:00PM – Friday – Saturday
Skip the dishes & order for takeaway or get your Shack fix delivered to your doorstep.
As always, we’re thankful for the privilege to serve you.
Order on DeliverooAPR 27, 2020 – Tottenham Court Road & Canary Wharf Shacks open for delivery & takeaway
Upon Re-Opening, Shake Shack will deliver 1,000 free meals to NHS hospitals in partnership with Deliveroo
LONDON 27th April 2020: This week, Shake Shack will re-open its Tottenham Court Road and Canary Wharf Shacks for takeaway and delivery.
The Tottenham Court Road Shack will open on Tuesday, 28th April and the Canary Wharf Shack will open on Thursday, 30th April. Guests are invited to place takeaway orders in the Shacks, or order for home delivery through Deliveroo.
Along with the re-openings, Shake Shack is bringing back its emergency services offer, including all social and community care workers. To show appreciation for those on the frontlines, when any emergency services worker orders a burger, they’ll get another burger on the house. The offer is available for takeaway after providing an ID or employer letter.
Shake Shack is proud to commit to delivering 1,000 free meals to NHS hospitals through delivery partner Deliveroo.
Keeping with Shake Shack’s commitment to prioritising the health and safety of its team, guests and community, both Shacks will have strict social distancing measures in place. Some of the measures will include face masks for all team members, floor markers to promote social distancing, contactless pick-up and delivery, and allocated pick-up zones for delivery riders.
Opening hours for Tottenham Court Road and Canary Wharf Shack will be 11:30am to 10:00pm.
MAR 24, 2020 – Temporary Closure
To our Shack Community,
We have made the difficult decision to temporarily close all our UK Shacks until further notice, to prioritise the health and safety of our team, guests and community.
Thank you to our dedicated teams who have continued to serve our community during this time.
We look forward to serving you again soon.
MAR 20, 2020 – Shake Shack will temporarily shift to a “to-go” model
Starting 20th March, Shake Shack U.K. will temporarily shift to a “to-go” only operating model, as the COVID-19 situation continues to rapidly evolve. Guests will be able to place takeaway orders in the restaurant, or order for delivery through Deliveroo. Out of concern for the well-being of its guests, team members and community, dining rooms will be closed.
All Shacks in the U.K will move towards takeaway and delivery, with the exception of the Covent Garden Shack and Soho Shack which will be takeaway only.
Shake Shack restaurants across the U.K. may also be impacted by closures or reduced hours over the coming weeks.
“As we navigate this evolving situation, we’ll continue to act in the interest of the safety of our team and our guests,” said Randy Garutti, Shake Shack CEO. “We’re committed to doing our part as a company to play a proactive role in protecting our communities. I am endlessly inspired by and proud of our teams as they act quickly in these uncertain times, and grateful to our guests for their continued trust and support. When the time comes to re-open our dining rooms as the community gathering place we were born to be, our teams will be ready. Until then, we are thankful for the privilege to serve our guests safely.”
MAR 19, 2020 – Supporting our Emergency Services
All Emergency Services employees – to show you our gratitude, when you order a burger, you’ll get another burger on us! Just show your ID to our team.
Note: Only available for takeaway.
MAR 18, 2020 – Caring for our Shack community
Throughout our 7 years of serving you, you’ve trusted us to keep the highest levels of cleanliness, sanitation, and food safety. Over the last few weeks, we’ve built on the many procedures we’ve long had in place to further strengthen our approach in this current moment.
Things may look and feel a bit different in your local Shack right now and we appreciate you understanding how we’re operating to keep you safe.
In addition to our usual routines, here are some of the extra measures we’ve introduced that you’ll see the next time you visit a Shack:
- We’ve added extra requirements and increased frequency for disinfecting surfaces and deep cleaning throughout the day.
- Antibacterial hand sanitisers in all our guest bathrooms, and we will have hand sanitisers available upon request.
- All cutlery, self-serve items and straws will be handed out by our Shack team upon request.
- We have removed some tables and chairs from the Shacks following social distancing advice.
- We’re consistently emphasizing the importance of the health and well-being of our team members. Rest assured, we’ll be taking care of our team during this time.
- As this is a fluid situation, you may see certain Shacks adjusting hours or modifying our operations. There may even be moments where we temporarily choose to close a Shack if we feel it’s in the interest of the safety of our team and community.
During this time, we also want to remind you that if you want to hang at home, we’ll bring your order straight to your doorstep with delivery from Deliveroo.
We appreciate your continued trust and, as always, we’re thankful for the privilege to serve you.